SHIPPING POLICY

Pancka Creation
Effective Date: 01/04/2025

At Pancka Creation we take pride in delivering high-quality custom-printed T-shirts. Since each item is made-to-order, please read our return policy carefully.

1. Custom Orders Are Final

All custom-printed orders are non-refundable and non-returnable, except in the case of manufacturing defects or printing errors caused by us.

2. Eligible Return Reasons

We will only accept returns or offer reprints/refunds if:

The product is damaged or defective
The wrong design or size was printed compared to the approved order
You received the wrong product

To be eligible for a return or exchange, the item must:

Be unused and unwashed
Be reported within 3 business days of delivery
Include photos showing the issue clearly

3. How to Request a Return or Refund

To start a return, please:

Email us at pancka.creation@gmail.com within 3 days of delivery.
Include your order number, issue description, and clear photos.
We will review your request and respond within 1–2 business days.

If approved, we may:

Issue a full/partial refund
Reprint and resend the item at no extra cost
Request the original item be returned for inspection (in some cases)

4. What Is Not Covered

We do not offer returns or refunds for:

Incorrect sizing if the correct size was ordered (size charts are provided)
Minor color or design variation (within industry tolerance)
Change of mind after the item has been printed
Delays caused by courier or third parties

5. Shipping for Returns

If a return is approved, we will provide the return shipping instructions. In most cases of our error, return shipping costs are covered by us.

6. Cancellations

Orders can be cancelled only before printing begins. Once the design is approved and production has started, the order cannot be cancelled or refunded.

7. Contact Information

For return-related queries, please contact:
📧 Email:pancka.creation@gmail.com